Technical Specialist

📋 Description

• Provide Level 3 remote technical support by diagnosing and resolving complex incidents.
• Manage support requests per established processes to meet SLAs.
• Investigate root causes and implement corrective and preventive actions.
• Prioritize, analyze, and resolve issues following incident management procedures.
• Monitor service performance against SLAs and identify improvement opportunities.
• Escalate unresolved issues and coordinate with internal teams, vendors, and customers.

🎯 Requirements

• Bachelor's degree or equivalent in IT, CS, computing, or related field.
• Professional networking and security certifications (e.g., Cisco, Juniper, Check Point, Palo Alto) desirable.
• Strong experience with security technologies including firewalls, IPS, IDS, and proxy solutions.
• Proven experience providing technical support and remote troubleshooting for enterprise clients.
• Strong knowledge of incident diagnosis, problem management, and resolution processes.
• Excellent written and verbal communication skills.

🎁 Benefits

• Remote working opportunity from India.
• Exposure to global technical teams, vendors, and complex IT environments.
• Professional development through certifications and continuous learning programs.
• Opportunity to enhance expertise in cybersecurity, networking, and enterprise support.
• Collaborative and inclusive work environment focused on innovation.
• Career growth opportunities within a global technology organization.