Technical Specialist - Tier 1 (Server)

📋 Description

• Troubleshoot and resolve critical, complex, and time-sensitive technical support issues for
• Provide remote technical assistance using remote desktop tools, phone, email, and other support
• Own customer issues through investigation and resolution, collaborating with internal technical and
• Diagnose Windows Server issues involving event logs, crash and application dumps, networking
• Reproduce customer issues in internal environments and conduct root-cause analysis, including
• Troubleshoot backup, recovery, storage, operating system, and hardware-related issues across

🎯 Requirements

• Bachelor’s degree in a relevant discipline or equivalent practical experience.
• 3+ years of technical or customer support experience, preferably in enterprise environments.
• Strong hands-on knowledge of Microsoft Windows Server administration and troubleshooting, including
• Microsoft certifications such as MCP, MCSA, or MCSE are desirable.
• Experience with Active Directory and recovery of Microsoft operating systems and applications.
• Knowledge of networking fundamentals and troubleshooting connectivity, name resolution, and

🎁 Benefits

• Continuous professional development and ongoing product training.
• Structured career development and career-pathing opportunities.
• Annual health check-ups.
• Tuition reimbursement.
• Personal accident insurance coverage.
• Term life insurance coverage.