Technical Success Manager

📋 Description

• Own onboarding for new customers: plan, SDK, integration, data mapping, event tracking
• Train customers on platform fundamentals to enable self-builds
• Design/deploy in-app experiences for Premium Services (launches, rebrands)
• Audit accounts to catch gaps before they escalate
• Serve as technical contact for VIP accounts; diagnose and fix issues
• Monitor installation health; flag/fix issues proactively

🎯 Requirements

• Hands-on technical experience with SDKs, APIs, data mapping, debugging
• Curious mindset; eager to learn and solve problems
• Empower customers to build with knowledge, not just fixes
• Collaborative; work with CXMs and Product for best outcomes
• A+ communicator; translate technical detail for non-tech stakeholders
• Comfort owning ambiguity in scoping, triage, or fixes

🎁 Benefits

• 100% remote; remote-first culture
• Transparent communication with Allcues and regular updates
• Home office stipend and ongoing tech budget
• Coworking stipend if needed
• Comprehensive health/dental/vision; 401k with match
• Learning stipend for professional development