Technical Support Analyst

📋 Description

• Provide technical support for software, hardware, or networking issues.
• Resolve issues or escalate to appropriate teams to ensure customer satisfaction.
• Specialize in Local/Wide Area Networks, Router Config, VOIP, and SMS/MMS.
• Identify and troubleshoot networking, VoIP, HTTP messaging, 911 or Toll-Free issues.
• Interact with customers, vendors, carriers, and internal teams to resolve problems.
• Test and duplicate issues to verify resolution.

🎯 Requirements

• Bachelor's degree in Computer Science, IT, or related field.
• 1-2 years in technical support or related field.
• Basic proficiency in Networking, VoIP/SIP, and SMS/MMS apps.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities; detail-oriented.

🎁 Benefits

• 100% company-paid Medical, Vision, and Dental coverage for you and family.
• Four weeks of PTO for new hires.
• PTO embargo and additional PTO via volunteering/ Bandwidth challenges.
• “Mahalo moments” program for important life events.
• Wellness perks: 90-minute workout lunches and nutritionist access.