Technical Support Analyst (AMS)

📋 Description

• Provide DNS and monitoring support to customers.
• Troubleshoot DNS and monitoring configurations for DigiCert DNS services.
• Handle calls, emails, and tickets with focus on quality and customer satisfaction.
• Document activity and communications per department standards.
• Update cases within SLA and track progress via customer portal.
• Suggest DNS/monitoring configurations based on user needs.

🎯 Requirements

• 1+ years Technical Support or IT client interfacing experience.
• Computer Science, Information Systems or IT qualification.
• Proficiency in English (essential).
• Experience with CDN, monitoring solutions, or web hosting/network services (preferred).
• Experience with enterprise customers and translating technical issues for non-technical users.
• Strong troubleshooting, communication, and teamwork skills; knowledge of Linux/UNIX and networking

🎁 Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off and holiday leave options
• Family-friendly leave policies and wellbeing programs
• Health and wellness support, gym reimbursements, mental wellbeing resources
• Pension, life insurance, and income protection benefits (location dependent)
• Employee Assistance Program and LinkedIn Learning access