Technical Support Analyst

📋 Description

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate
• Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
• Create and standardize operational processes that enable scalability and consistent service quality
• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function
• Ensure continuous operational coverage with well-structured shift handovers

🎯 Requirements

• Fluent English (written and verbal)
• 1 year of experience in technical support, NOC operations, or a similar role
• Basic knowledge of monitoring tools and alerting systems
• Coding experience — scripting, debugging, or log analysis
• Familiarity with APIs and ability to assist users with integration or connectivity issues
• Strong analytical and problem-solving mindset

🎁 Benefits

• Competitive Compensation
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment
• Stock Options
• Health Plan wherever you are.