Provide responsive and professional technical support to the St. Lawrence University campus
Interact with faculty, staff, students, and other campus members in person, by email, phone, and
Deliver courteous customer service with a focus on the user experience.
Collaborate with IT colleagues to resolve technical issues efficiently.
Advise users on maintaining technology and update knowledgebase articles
Support the IT ticketing system; evaluate, assign, complete, advise, and follow up with clients

🎯 Requirements

Strong knowledge of Windows, MacOS, iOS, Android managed via SCCM and JAMF
Lead computer deployments and annual hardware replacements
Support Apple and HP hardware and HP printer hardware
Diagnose hardware failures and replace components
Maintain asset inventory with high attention to detail
Provide support for Microsoft Windows, macOS, Microsoft 365, Adobe Creative Cloud

🎁 Benefits

Evening and weekend hours as required
Other duties as assigned

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