Intuitive

5,001-10,000 employees
548 jobs posted

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Technical Support Associate 2 - Mexicali

Customer Support

Added

9 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

crm salesforce technical support call center medical device

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Provide frontline phone support for da Vinci systems
Perform initial triage and document issues in CRM
Review system logs and escalate complex issues
Maintain case notes and adhere to approved processes
Collaborate with Technical Support Engineers on knowledge base updates
Meet quality, accuracy, and throughput targets

🎯 Requirements

Experience in a regulated call center or technical support
Familiarity with medical device quality systems
Escalation-based support experience
Fluent in Spanish and English
Strong communication and customer service skills
Computer proficiency; Salesforce and Microsoft Office preferred

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