Intuitive

5,001-10,000 employees
558 jobs posted

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Technical Support Associate 2 - Mexicali

Customer Support

Added

9 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

crm salesforce customer service microsoft office spanish

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Frontline phone support for da Vinci systems with basic troubleshooting
Document troubleshooting in CRM and perform system log reviews
Route complex issues to Technical Support teams
Escalate unclear issues per guidelines
Maintain cases in CRM and meet quality/throughput targets
Flexible work schedule and ad-hoc projects

🎯 Requirements

Experience in regulated call center or technical support
Familiar with medical device quality systems
Experience in escalation-based support models
Fluent in Spanish and English
Strong communication and customer service skills
Computer literacy; knowledge of Salesforce and MS Office

🎁 Benefits

Onsite work environment in a call center
Competitive benefits typical for Intuitive roles

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