Technical Support Engineer

📋 Description

• Provide timely, accurate support for APIs, SDKs, data integrations, tagging, and implementation
• Own customer-facing technical support across tickets, Slack, and calls.
• Communicate clearly with stakeholders about status and next steps.
• Troubleshoot by reviewing API behavior, logs, HTTP requests, and configurations.
• Resolve blockers in data ingestion, tagging, and API performance.
• Coordinate escalations with Product, Engineering, and other teams.

🎯 Requirements

• 4+ years in technical support, TAM, solutions engineering, or similar roles.
• Hands-on API, SDK, logs, HTTP, event data, integrations experience.
• Strong written and verbal communication.
• Experience supporting enterprise customers with multiple stakeholders.
• Ability to manage expectations and drive issues to resolution.
• Experience handling support cases from intake to resolution.

🎁 Benefits

• Unlimited vacation with guidance to take at least three weeks yearly.
• Competitive comp with stock options.
• Fully remote work with location flexibility.
• Work-from-home stipend for a productive home office.
• Company Apple laptop for new employees.
• Annual training and dev budget.