Technical Support Engineer 2

📋 Description

• Troubleshoot and resolve complex customer issues related to APIs, SDKs, cloud solutions, and
• Support developers, architects, and technical teams by diagnosing problems with potentially
• Investigate and resolve QoS, connectivity, and platform-related issues.
• Analyze server-side and client-side code issues, including JavaScript-based applications and
• Troubleshoot REST APIs, HTTP protocols, SQL queries, network connectivity, SIP, VoIP, and IP
• Communicate technical findings clearly to both technical and non-technical audiences.

🎯 Requirements

• 2+ years of experience in technical support, software support, or a similar technical
• Experience troubleshooting full-stack JavaScript applications, including server-side and
• Knowledge of backend programming concepts; Node.js, C#, Java, Python or similar languages is a plus.
• Strong understanding of object-oriented programming concepts.
• Basic SQL knowledge and ability to write and troubleshoot database queries.
• Good understanding of APIs, HTTP protocols, RESTful services, and cloud-based solutions.

🎁 Benefits

• Remote-first work environment with flexibility across eligible locations in India.
• Competitive compensation package.
• Healthcare benefits and employee wellness support.
• Generous paid time off and parental leave programs.
• Retirement savings support and location-based benefits.
• Opportunity to work with global customers and innovative communication technologies.