Technical Support Engineer

📋 Description

• Provide timely, accurate support for APIs, SDKs, data integrations, and implementation behavior.
• Own customer-facing support across tickets, Slack, and calls with clear next steps.
• Communicate effectively to set expectations and explain complex issues.
• Troubleshoot API behavior, payloads, logs, and configurations with data-driven analysis.
• Collaborate with Product/Engineering to resolve blockers impacting launches.
• Contribute to scalable support foundations and reusable resources.

🎯 Requirements

• 4+ years in technical support, TAM, solutions engineering, or similar roles.
• Hands-on with APIs, SDKs, logs, HTTP requests, and data integrations.
• Strong written and verbal communication for enterprise customers.
• Experience supporting enterprise customers with multiple stakeholders.
• Ability to manage expectations and escalate when needed.
• Familiarity with JS web integrations and HTTP troubleshooting is a plus.

🎁 Benefits

• Unlimited vacation with recommended three weeks minimum per year.
• Stock options and competitive compensation.
• Fully remote with home office stipend.
• Company laptop and annual training budget.
• Maternity/paternity leave for eligible employees.
• Opportunity to shape a new support function.