Technical Support Engineer

📋 Description

• Provide clear, timely, technically sound support on complex inbound questions involving APIs, SDKs
• Own customer-facing technical support conversations across tickets, Slack, and calls.
• Earn trust across technical and business stakeholders with clear communication.
• Troubleshoot issues by reviewing payloads, logs, API behavior, configuration, and implementation
• Review and improve self-service bot answers, flag automation gaps, and tune escalation criteria.
• Support in creating and maintaining knowledge base and documentation.

🎯 Requirements

• 4+ years of experience in a technical support, technical account management, solutions engineering
• Hands-on experience with APIs, SDKs, logs, HTTP requests, event data, and implementation details.
• Exceptional written and verbal communication, especially in tickets, Slack, and calls.
• Experience supporting enterprise customers with multiple stakeholders and high urgency.
• Ability to manage expectations, communicate under pressure, and drive issues forward.
• Track record of improving support processes, docs, or tooling.

🎁 Benefits

• Unlimited vacation time; 3 weeks minimum encouraged.
• Stock options in a competitive package.
• Fully remote team; choose where you live.
• Home office stipend; home setup support.
• Apple laptops provided for new employees.
• Annual training and development budget.