Technical Support Engineer

📋 Description

• Answer how-to technical and application configuration questions to enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa’s knowledge base for customers.

🎯 Requirements

• Excellent written and verbal communication skills.
• Strong technical knowledge: Linux, Unix, and other OS.
• Interest in scripting (Bash, Shell, Python) and web tech (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly.
• Experience working with external customers in an enterprise software setting.

🎁 Benefits

• Global Wellness Days: two paid wellness days off each year.
• Birthday Time-Off: paid day off on your birthday or chosen day.
• Volunteer Time Off: 40 hours paid annually.
• Employee Assistance Program: 24/7 confidential counseling resources.
• Business Travel Protection: Zurich Travel Assist for medical and safety support.
• Referral Bonus Program: monetary referral bonuses for hires.