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1 day ago
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Full time
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customer support linux knowledge base on-call runbooks

📋 Description

  • First point of contact for inbound customer communications
  • Triage issues and assist customers using knowledge base and teammates
  • Support field engineers and sales in the field as needed
  • Contribute to internal/external documentation (articles, runbooks, FAQs)
  • Occasional travel and participation in on-call rotation
  • Work with proprietary laser weeding equipment and systems

🎯 Requirements

  • 2+ years in remote/telephone customer-facing service and support
  • Experience creating/managing customer communications and tickets
  • Ability to follow complex written and oral instructions
  • Strong customer service, relationship management, and communication skills
  • Hands-on technical troubleshooting in Linux environments

🎁 Benefits

  • Competitive compensation and full benefits for US-based employees
  • Pre-IPO stock options
  • Generous benefits including medical/dental/vision, PPO or HDHP/HSA, virtual care
  • Employee Assistance Program, Mental Health benefits, and other programs
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