Zscaler

5,001-10,000 employees
220 jobs posted

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Technical Support Engineer

Added

18 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

http terraform cloud security tcp/ip mpls

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📋 Description

Hybrid role with three days onsite in Escazú, Costa Rica; reporting to Manager, Product Support in

🎯 Requirements

Front-line phone and email support for complex security and network issues
Collaboration with Engineering to test/troubleshoot and provide product feedback
Document incident resolutions for customers and internal teams
Mentor teammates on advanced troubleshooting and training
Analyze customer use-cases to influence product direction

🎁 Benefits

Comprehensive health plans
Vacation/sick time and parental leave
Retirement options
Education reimbursement
In-office perks and more

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