Technical Support Engineer

📋 Description

• Collaborate across teams to solve complex customer problems across our product suite
• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers
• Work closely with our software engineering teams to resolve advanced customer issues
• Support New Relic customers by resolving installation and configuration issues
• Be an advocate for customers to Product by providing feedback on features/bugs

🎯 Requirements

• End-user software support via email, phone, social media
• Delight customers, even on tough days
• Experience building/maintaining/monitoring servers in an enterprise
• Linux-based hosting and environments understanding
• AWS and containerization technologies such as Docker and Kubernetes
• Web technologies and cloud infra (Web Servers, OS, troubleshooting)

🎁 Benefits

• Flexible work model: fully office, remote, or hybrid
• Inclusive, diverse workplace culture
• Ongoing training and opportunities to learn new features
• Global team collaboration and impact