Technical Support Engineer

📋 Description

• Become an expert in the product.
• You should have an IT related degree, several years of professional experience, and a passion for
• Familiarity with SaaS solutions is preferred.
• Proactively manage and respond to support tickets.
• Excellent organizational skills are a must with prioritizing and multi-tasking being key skills you
• Understand, interpret, reproduce, and diagnose customer problems.

🎯 Requirements

• Bachelor’s Degree in Information Technology, or similar field, or commensurate professional
• Three or more years of customer service experience.
• Exceptional problem-solving skills and ability to navigate challenging situations professionally.
• Solid communications skills (written and verbal) and ability to interact with all levels of staff.
• Ability to communicate effectively with customers.
• Excellent organizational skills – ability to prioritize, multi-task, and execute projects

🎁 Benefits

• Remote work option.
• Competitive salary and health benefits.
• Excellent PTO program.
• Casual and friendly environment with growth opportunities.