B.S. in CS/Engineering or related field.
3–5 years in support/tech roles; 1–2 years mobile-app troubleshooting.
Familiar with Zendesk or Salesforce; API troubleshooting.
Interface with engineers; translate tech into simple terms; SaaS.
Excellent customer service, communication, and cross-team collaboration.
IoT/industrial exp or API troubleshooting; willing to work holidays and weekends.

🎁 Benefits

Flexible remote model and remote-friendly policy.
Professional development stipend.
Comprehensive health and parental leave plans.
Flexible working with in-office options when needed.
Total rewards program including benefits and equity where eligible.

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