Technical Support Engineer

📋 Description

• Primary technical contact for merchants in Japan and globally.
• Troubleshoot API, integration, and payment issues with Eng/Product.
• Advise merchants on implementation best practices for Adyen.
• Build trusted relationships with merchants through expert support.
• Partner with Account Managers and cross-region teams to improve experience.
• Gather merchant feedback to influence product improvements.
• Collaborate with APAC and global Support teams to share knowledge.
• Contribute to global support process improvements and docs.
• Maintain high customer satisfaction with ownership of issues.

🎯 Requirements

• Experience in Technical Support or similar customer-facing technical roles.
• Enjoy solving complex technical problems and working with customers.
• Experience supporting APIs, web technologies, and software integrations.
• Comfortable analyzing logs, debugging issues, and root-cause analysis.
• Scripting or programming experience (SQL, JavaScript, Python, or Java).
• Thrive in a fast-paced environment and manage multiple issues.
• Customer-centric and take ownership from problem to resolution.
• Fluent in Japanese and English; support local merchants across regions.