Technical Support Engineer

📋 Description

• Provide high empathy and ownership to customers using Box, exceeding expectations
• Support via text-based ticketing, with remote investigations and online tech explanations when
• Investigate product issues across product, network, desktop, API, and SDK areas
• Reproduce issues in test environments, analyze logs, and identify root causes
• Communicate complex issues clearly to customers, both in writing and verbally
• Report issues to product development and contribute to product quality improvements

🎯 Requirements

• API, third-party integrations, and network troubleshooting experience (HAR, Fiddler, Wireshark)
• Hands-on SQL/log querying in BigQuery or Google Cloud Logging to extract data and identify root
• Excellent Japanese business communication (reading/writing and high-level spoken tech explanations)
• 3+ years enterprise technical support experience (ideally 5+)
• Ability to work in a fast-paced environment, adapt to changing requirements, and drive
• Strong project management and initiative to improve customer experience and team operations

🎁 Benefits

• Not specified in provided data