Digicert

1,001-5,000 employees
50 jobs posted

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Technical Support Engineer

Added

2 days ago

Location

🇿🇦 Cape Town

Type

Full time

Salary

Salary not provided

Related skills

customer support technical support rest api knowledge base pki

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📋 Description

Provide phone and email support to DigiCert EMEA-based customers for the DigiCert One platform.
Assist customers with certificate lifecycle products and resolve issues via cross-functional
Maintain a professional company image in all interactions.

🎯 Requirements

Bachelor's degree in IT, CS, or related field, or equivalent professional experience
2+ years in technical support within tech industry
Strong problem-solving and communication skills
Knowledge of PKI certificates; working knowledge of REST APIs
Ability to research issues via Knowledge Base, labs, and internal tools
Detail-oriented, well-organized, self-motivated, and team-oriented

🎁 Benefits

Competitive compensation and comprehensive benefits package
Generous PTO, holidays, and leave options
Health and wellness support; pension, life insurance, and income protection (location dependent)
Employee Assistance Program and professional development opportunities
LinkedIn Learning access and employee referral programs

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