Digicert

1,001-5,000 employees
50 jobs posted

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Technical Support Engineer

Added

2 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

windows macos rest apis unix active directory

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Provide phone and email support for DigiCert One platform to US-based customers.
Project a professional company image in all interactions.
Collaborate with Validation and cross-functional teams to resolve issues and provide solutions.
Identify trends in customer calls and document them for supervisors.
Research issues using Knowledge Base, labs, and internal tools to resolve problems.
Contribute to DigiCert Knowledge Base to help future cases.

🎯 Requirements

2 year degree in IT or related technical field, or equivalent work experience
2+ years of experience in technical support
Experience with Active Directory
Experience with basic networking
Comfort with Windows servers, Unix servers, and macOS
Strong problem-solving and communication skills

🎁 Benefits

Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support

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