Technical Support Engineer

📋 Description

• Troubleshoot and resolve complex 2nd level technical and architectural issues
• Answer advanced 'how to' technical and application configuration questions
• Manage customer expectations to ensure high satisfaction
• Assist with creating technical articles for knowledge base, using AI tools to validate quality
• Assist with internal ticket escalations, collaborating with engineering and operations

🎯 Requirements

• Quick learner, self-motivated, able to work in fast-paced environment
• Committed to high-quality customer service
• Technical experience in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring
• Fluent in Spanish and English (C1); German is advantageous
• The ability to clearly articulate solutions to complex technical problems
• 1+ years of experience with external customers in technical support (enterprise software/SaaS)

🎁 Benefits

• Pioneering technology to empower customers
• Collaborative culture with transparency and excellence
• Global impact on clients and the business