Technical Support Engineer

📋 Description

• Provide timely, accurate, technically sound support for APIs, SDKs, data integrations, tagging, and
• Own customer-facing technical support cases across tickets, Slack, and calls.
• Communicate clearly with stakeholders about status, investigation steps, and next actions.
• Troubleshoot by reviewing API behavior, payloads, logs, configurations, and HTTP requests.
• Investigate and resolve blockers affecting data ingestion, tagging, and performance.
• Coordinate escalations with Product, Engineering, Solutions, and Customer Success teams.

🎯 Requirements

• 4+ years in technical support, TAM, solutions engineering, or similar role.
• Hands-on with APIs, SDKs, logs, HTTP requests, event data, and integrations.
• Strong written and verbal communication for enterprise customers.
• Experience supporting enterprise customers with multiple stakeholders and high urgency.
• Ability to manage expectations and drive issues to resolution with internal/external teams.
• Experience improving support processes, docs, tooling, or workflows.

🎁 Benefits

• Fully remote work with flexibility on where you live.
• Stock options and competitive compensation.
• Work-from-home stipend and company-provided laptop.
• Annual training and professional development budget.
• Maternity/paternity leave for eligible employees.
• Opportunity to shape a newly established support function.