Abnormal Security

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Abnormal Security

Technical Support Engineer - AI Cybersecurity Platform

Hybrid

Customer Support

Added

12 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

salesforce cybersecurity saas jira confluence

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📋 Description

Act as L1 advisor for enterprise customers using Abnormal Cloud Email Security and AI Security.
Own and resolve inbound tickets: config issues, API questions, false positives.
Provide clear, timely updates, root-cause insights, and recommended solutions.
Collaborate with Engineering for timely resolutions and post-mortems.
Support onboarding and engagement with Customer Success Managers.
Create and maintain knowledge base content to improve case deflection.

🎯 Requirements

4+ years in technical support roles, esp. cybersecurity or enterprise SaaS.
Email security fundamentals; SaaS apps; cloud ecosystems (M365, Google Workspace, Okta).
Debug complex issues, analyze logs, and collaborate with Engineering/Product teams.
Excellent written and verbal communication for technical and non-technical audiences.
Familiarity with Zendesk, Salesforce, Jira, and Confluence.
Continuous learning mindset; focus on customer experience and processes.

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