Technical Support Engineer - Australia

📋 Description

• Troubleshoot, debug, reproduce and resolve complex customer issues.
• Educate customers on best product usage to maximize value.
• Set up Zoom calls with customers to resolve issues and boost adoption.
• Support the sales team in customer conversion and retention.
• Work with developers to identify defects and product improvement.

🎯 Requirements

• Bachelor's degree in Computer Science or related field.
• 2+ years in technical support, software engineering, or customer-facing role.
• Excellent written and verbal communication with distributed customers.
• Strong understanding of software development principles and Git.
• Proficiency in at least one programming language.
• Experience with code review processes and tools.

🎁 Benefits

• Work on cutting-edge AI-assisted development tools.
• Collaborative and innovative team culture.
• Equity and comprehensive employee benefits.
• Professional development opportunities.