Technical Support Engineer

📋 Description

• Provide first-line technical support.
• Diagnose and troubleshoot software, hardware, and system issues.
• Guide customers through product setup, configuration, and best practices.
• Escalate complex issues to engineering for timely resolution.
• Maintain detailed records of customer interactions and solutions.
• Create, update, and improve technical documentation and knowledge base articles.

🎯 Requirements

• 1+ years of experience in a technical role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Experience documenting solutions, writing user guides, or contributing to knowledge bases.
• Familiarity with ticketing systems and customer support tools.
• Ability to explain technical concepts to non-technical users.

🎁 Benefits

• Opportunity to work at a high-growth AI startup backed by top investors.
• Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
• Work With the Best - Join a world-class team of engineers and builders.