Provide first-line technical support.
Diagnose and troubleshoot software, hardware, and system issues.
Guide customers through product setup, configuration, and best practices.
Escalate complex technical issues to engineering for timely resolution.
Maintain detailed records of customer interactions and solutions.
Create, update, and improve technical documentation and knowledge base articles.

🎯 Requirements

1+ years in a technical role.
Strong troubleshooting and problem-solving.
Excellent written and verbal communication.
Experience documenting solutions and user guides.
Familiar with ticketing systems and customer support tools.
Ability to explain technical concepts to non-technical users.

🎁 Benefits

Opportunity to work at a high-growth AI startup backed by top investors.
Fast growth backed by a16z and YC, on track for double-digit ARR.
Ownership and autonomy to take full ownership of projects.
Work with a world-class team of engineers and builders.

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