Provide entry-level tech support for diagnosing and fixing software/hardware issues
Troubleshoot protocols on NetApp hardware to isolate and resolve problems
Work with a team to learn NetApp OnTap and hardware troubleshooting
Assist top accounts and manage Premium cases after training
Create knowledge base articles to share solutions
Collaborate with engineers to learn new technologies

🎯 Requirements

English written and verbal communication (B2+)
Strong customer service skills under stress
Quick learner with new technologies
Ability to follow standard troubleshooting processes
Knowledge: Storage NAS/SAN, TCP/IP, Hardware/ RAID, Windows/Unix, Data protection

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