Technical Support Engineer L1

📋 Description

• Provide technical support to NetApp customers via telephone, web, and AutoSupport.
• Research issues promptly and follow up with recommendations and action plans.
• Escalate complex cases to senior engineers when needed.
• Leverage internal knowledge and tools to resolve issues and add to knowledge base.
• Create knowledge base articles for reuse across the center.
• Hands-on learning of NetApp OnTap and hardware troubleshooting; potential exposure to Top

🎯 Requirements

• Good English communication (B2 or higher).
• Strong customer service skills for high-stress situations.
• Basic knowledge of: NFS, CIFS, TCP/IP, Networking, RAID, Microsoft Exchange, Veritas.
• Aptitude for learning new technologies for customer-facing use.
• Ability to follow standard engineering principles.

🎁 Benefits

• Competitive compensation with performance incentives.
• Paid training and career development opportunities.
• Health and life insurance plans, paid vacation, and sick leave.
• Discounts with corporate/retail partners; referral program.
• Growth opportunities and recognition programs.