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Technical Support Engineer, L2

Added

1 minute ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

tcp/ip san vmware nas hyper-v

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Resolve highly complex customer issues with advanced tech expertise.
Collaborate with engineering and technical teams to drive resolution.
Handle 24x7x365 shift, holidays, and on-call as needed.
Maintain clear, closed-loop communication on issues.
Contribute to knowledge base and problem resolution.
Mentor others on technical information and support processes.

🎯 Requirements

5 years in Enterprise level Technical Support
Hyper-V MCS, VMware VCP, Platform9 certs or equivalent
TCP/IP networking and troubleshooting
Experience with SAN/NAS, NFS, iSCSI, Fibre Channel
Performance and Network Optimization, Log Analysis
English fluency; B.S. in CS/EE/Math or equivalent

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