Advanced technical support for B2B SaaS in a remote, AI-driven financial services context
Own escalations end-to-end: root cause, resolution, and customer confirmation
Investigate issues across AI flows, voice integrations, REST APIs, webhooks, and banking connectors
Debug using logs, transcripts, API traces, and observability tools
Manage incident responses and post-mortems for compliance and customer leadership

🎯 Requirements

5+ years in technical or implementation support at a B2B SaaS company
REST API and webhook debugging; architecture awareness
Postgres/SQL: data queries and integrity validation
Python scripting for diagnostics and tooling
Observability platforms: OpenSearch, Kibana, Grafana, Datadog
Voice channel familiarity: SIP, IVR, ASR error differentiation

🎁 Benefits

Remote-first culture
High ownership and AI innovation at the frontier of financial services
Comprehensive benefits

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