Technical Support Engineer - MoveWorks at ServiceNow

Tired of Manually Applying to Jobs?

Let JobCopilot do it for you!

Set your preferences and let your AI copilot handle the job search while you sleep.

Applies for jobs that actually match your skills

Tailors your resume and cover letter automatically

Works 24/7—so you don't have to

Provide day to day technical support to customers using the AI Assistant platform to drive
Troubleshoot issues across AI responses, agentic workflows, and API integrations with enterprise
Communicate clearly with customers and simplify complex AI/system behaviors
Identify root causes using logs, telemetry, and system analysis (e.g., Kibana, Grafana)
Document defects and track them in defect management systems; ensure timely responses and SLAs
triage support tickets and escalate to appropriate teams; analyze API failures and reproducible bugs

Bachelor’s degree in Information Technology, Computer Science, or related field
2-5 years of experience in customer-facing technical support or similar roles
Experience working with ServiceNow platform and enterprise integrations
Strong understanding of REST APIs and debugging integration issues
Experience with automated, bi-directional integrations between systems
Strong troubleshooting, log analysis (e.g., Kibana, Grafana), and written communication

Technical Support Engineer - MoveWorks