Manage customer communication and expectations
Provide phone, email, and chat support to assigned accounts
Provide troubleshooting and debugging of customer problems
Act as the customer liaison to Engineering, Sales, and Field Engineer teams
Transition product issues to Tier 3 Support, Engineering, and Product Management
Be part of on-call rotation for the assigned product team

🎯 Requirements

Bachelor’s degree preferred in a related technical field
5 years in enterprise software customer support or IT support
Proficient knowledge of Windows based Desktop and Server OS
Proficient knowledge of Mac OS (preferred)
Strong customer care and team interaction skills
Excellent verbal and written communication skills

🎁 Benefits

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