Technical Support Engineer – Unity Software

📋 Description

• Assist clinical laboratories using Unity software to support patient care.
• Document and manage customer interactions in Salesforce to resolution.
• Take ownership of Unity software issues and resolve them promptly.
• Log cases in Salesforce Lightning CRM and drive closure.
• Attend scheduled calls for installations, upgrades, or complex issues.
• Learn Unity product offerings to understand customer value.

🎯 Requirements

• Bachelor’s degree in IT/CS or related field, or Associate’s with ≥2 yrs experience.
• Minimum 2 years of customer service or call center experience.
• Strong English written and verbal communication.
• Willingness to work US service hours (Mon–Fri, 5 AM–4 PM Pacific Time).
• Strong problem-solving and customer-focused skills.

🎁 Benefits

• Equal opportunity employer; diverse and inclusive culture.
• Dynamic startup with growth potential and strong partner networks.
• Work on Unity software in healthcare and laboratory contexts.
• Collaborative team of Technical Support Specialists.
• Opportunity to work with AI and cutting‑edge technologies.