Coins.ph

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Coins.ph

Technical Support Manager

Hybrid

Customer Support

Added

13 hours ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Apply Now

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Related skills

team management technical support blockchain ticketing systems remote assistance

📋 Description

Lead and develop the technical support team; set OKRs and training.
Plan daily tasks; supervise progress; manage performance and morale.
Create knowledge sharing and training to boost support skills.
Define and optimize the support process from intake to closure.
Improve support channels: online, phone, email, ticketing.
Collaborate with R&D to enhance automation and reduce manual work.

🎯 Requirements

5+ years in tech support; 2+ years in management; fintech/payments preferred.
Excellent English; communicate with international users.
Bachelor’s in CS/IT/EE; ITIL/CompTIA preferred.
Proficient with common IT tools and troubleshooting.
Familiar with ticketing systems and remote tools.
Experience building and optimizing support teams and systems.

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