Technical Support Representative

📋 Description

• Troubleshoot customer technical issues via digital channels.
• Provision voice and data services; port numbers as needed.
• Process new orders and update existing accounts.
• Schedule installations, work orders, and trouble calls.
• Use Calix Cloud to monitor and troubleshoot networks.
• Escalate complex issues for timely resolution.

🎯 Requirements

• 2+ years of technical support in networking or telecom.
• Experience provisioning voice services and updating accounts.
• Experience scheduling work orders via dispatch/service systems.
• Familiarity with billing and provisioning platforms.
• Flexibility to work nights and weekends.
• Technical certifications (Network+, CCNA) are a plus.

🎁 Benefits

• 100% company-paid medical, dental, and vision.
• Bonus potential.
• Career growth opportunities.