Technical Support Representative

📋 Description

• Troubleshoot customer tech issues via digital channels
• Provision voice and data services and port numbers
• Process new orders and update existing accounts
• Schedule installations, work orders, and trouble calls
• Use Calix Cloud to monitor and troubleshoot network performance
• Escalate complex issues to ensure timely resolution

🎯 Requirements

• Strong customer service orientation with clear communication
• Basic understanding of fiber internet, networking, and equipment
• Effective troubleshooting and problem-solving abilities
• Proficiency with customer service platforms, ticketing systems, and diagnostic tools
• Minimum 2 years of technical support experience in networking or telecommunications
• Ability to work flexible hours, including nights and weekends

🎁 Benefits

• 100% company-paid health, dental, and vision coverage
• Bonus potential
• Career growth opportunities
• Safe and drug-free workplace
• Modern offices near Emerald Coast, Florida and Golden Isles, Georgia
• Equal Opportunity Employer