Technical Support Specialist

📋 Description

• As a Technical Support Specialist, you’ll troubleshoot technical issues and guide customers to
• Provide fast, friendly support via email, chat, and video calls across EU/US hours.
• Advocate for customers and relay feedback to Product/Engineering.
• Contribute to knowledge base and internal docs to improve processes.
• Develop deep product understanding, APIs, and integrations to assist customers.
• Collaborate with Support, Product, and Engineering for high-quality service.

🎯 Requirements

• Proven experience: 2+ years in SaaS customer/technical support.
• Technical capability: Troubleshoot APIs, AI, CRMs; Zapier/Intercom/Linear a plus.
• Outstanding communication: Clear, warm written and verbal skills.
• Customer empathy: Strong desire to understand needs and deliver value.
• Curiosity and initiative: Proactive learner, stays ahead of tech trends.
• Operational excellence: Organized, detail-oriented, dependable.

🎁 Benefits

• Equity in an early-stage tech company
• 25 days holiday + local public holidays
• Apple hardware
• Medical, dental, and vision via Sequoia One
• 401K
• Enhanced family leave