Technical Support Specialist

📋 Description

• Provide technical support by phone, email and live chat to AnyDesk clients
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside your team to support broader business objectives
• Support our Sales and Business Development teams
• Contribute to knowledge management by creating technical articles and workarounds
• Advise the customer about our product with their business requirements in mind

🎯 Requirements

• 2 years+ experience in a customer contact-centered area
• Strong listening, communication and problem-solving skills
• Basic knowledge of networks and expertise in at least one OS (Windows, macOS, Linux, Android or iOS)
• Fluency in English and Mandarin
• Distinct customer and service orientation and understanding of the customer point of view

🎁 Benefits

• Hybrid work schedule
• Office perks such as free drinks and snacks, and weekly catered team lunch
• Generous leave entitlements and focus on personal/professional development
• Fun place to work where everyone is valued