Technical Support Specialist

📋 Description

• Diagnose technical issues for Geotab hardware and software products.
• Assist partners, customers, and internal teams via phone, chat, and email.
• Provide product configuration, troubleshooting, and implementation guidance.
• Coordinate with internal departments on returns/exchanges of devices.
• Troubleshoot connectivity, installation, and software inquiries.
• Deliver training to resellers and customers when needed.

🎯 Requirements

• 1 - 3 years in a customer service/support role.
• Post-secondary degree in Engineering, Computer Science, or related field.
• Working knowledge of SQL, Python, C#, or JavaScript; data warehouses (Google BigQuery).
• Advanced Excel skills (pivot tables, reports) and Google Suite proficiency.
• Excellent verbal and written communication with customers via phone, email, and chat.
• French language capacity to manage regional inquiries.

🎁 Benefits

• Flexible hybrid work model with optional in-office days.
• Collaborative, inclusive culture and opportunities to grow.
• Supportive teammates and exposure to cutting-edge IoT technology.