Xplor

51-200 employees
55 jobs posted

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Technical Support Specialist

Customer Support

Added

1 day ago

Location

🇺🇸 Atlanta

Type

Full time

Salary

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Related skills

customer service intercom english ticketing system knowledge centered support

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📋 Description

Join SMB Boutique vertical servicing global clients in gyms, health clubs, and related facilities.
Answer inquiries via email, chat, and phone for Xplor software and payments products.
Work in high-volume contact center with a focus on best-in-class service and onboarding.
Shift: Monday–Friday, 12:00 PM–8:00 PM EST.
Collaborate with stakeholders and escalate complex issues per policy.
Contribute to knowledge base and act as Voice of the Customer internally.

🎯 Requirements

3 years in a customer service role; gym/fitness background a plus.
Basic knowledge of technical support processes, systems (e.g., Intercom).
Excellent written and verbal English; strong multitasking and time management.
Growth mindset and motivation to overcome challenging tasks.
Customer-centric approach with strong communication skills.

🎁 Benefits

Competitive base salary; potential discretionary bonus.
100% remote position for US-based candidates (excluding HI/AK).
Paid parental leave, volunteer days, DI initiatives, mental health support, flexible work

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