Technical Support Specialist

📋 Description

• Support customers for a technical SaaS product.
• Collaborate with executives to build strong relationships.
• Provide timely responses and follow-ups.
• Diagnose and troubleshoot product issues.
• Care for clients and ensure they feel at home with our product.
• Manage projects with strong attention to detail.

🎯 Requirements

• University degree in Business, Marketing, Engineering, or related field.
• 1-2 years experience supporting a technical SaaS product or MIS.
• Strong written communication in English and Spanish.
• High sense of responsibility and accountability.
• Ability to provide timely responses and follow up systematically.
• Good debugging/troubleshooting skills; HTML/CSS knowledge a plus.

🎁 Benefits

• Access to 16,000+ LinkedIn Learning courses.
• Training sessions and workshops to share skills.
• Paid Spotify account for focused work.
• International, diverse, and inclusive environment.
• Join a company shaping the future of customer experiences.