Serve as first point of contact for technical support communications via email and online chat
Diagnose and resolve issues in Greenhouse Suite; escalate as needed for timely follow-up.
Grow product knowledge through training and hands-on practice.
Support continuous product and process improvements.

🎯 Requirements

2+ years in customer-facing roles on email and live chat; live phone/video is a bonus.
Experience using Zendesk.
SaaS experience.
Strong problem-solving and analytical skills; effective written and verbal communication.
Ability to learn quickly and work with autonomy in a collaborative environment.

🎁 Benefits

Competitive benefits package including medical, dental, vision; life insurance; mental health
US-based employees receive disability coverage, 401(k) with match, holidays, paid time off, and
Remote-first culture with optional U.S. and international office spaces.

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