Own customer inquiries end-to-end with how-to questions and technical issues.
Diagnose, fix issues, and guide best practices for Braze platform usage.
Collaborate with Success, Account Managers, Product and Engineering for seamless experiences.
Document knowledge and contribute to process improvements.
Help drive product adoption and customer satisfaction.

🎯 Requirements

2–3 years in technical product support (SaaS or mobile).
Degree or technical boot camp, or equivalent experience.
Proficient with case management tools (Salesforce, Zendesk).
Hands-on with HTML, CSS, APIs, and/or SQL.
Experience with Postman, Snowflake, Kibana is a plus.
Domain knowledge in SaaS, Mobile, APIs, Marketing/Analytics.

🎁 Benefits

Competitive compensation; may include equity.
Comprehensive health and retirement plans; PTO and learning stipend.
Volunteer and employee resource groups; great place to work culture.

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