Technical Support Specialist

📋 Description

• Own customer inquiries end-to-end and provide timely, insightful resolutions.
• Master the dashboard, integrations, troubleshooting steps, and best practices.
• Drive product adoption by helping customers utilize the platform effectively.
• Collaborate with Customer Success, Account Managers, Product, and Engineering.
• Proactively identify opportunities to enhance satisfaction and adoption.
• Document and share knowledge to elevate teammates and customers.

🎯 Requirements

• 2–3 years of experience supporting technical SaaS or mobile products.
• Degree from college or university, a technical boot camp, or equivalent experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk).
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Experience with Postman, Snowflake, and/or Kibana is a plus.
• Domain knowledge in SaaS or Mobile Tech, APIs, Marketing Analytics, or basic programming.

🎁 Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability coverage.
• Family services including fertility benefits and equal parental leave.
• Professional development with a yearly learning stipend.