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Braze

Technical Support Specialist

On site
Customer Support
Added
29 minutes ago
Location
Type
Full time
Salary
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salesforce css html snowflake sql
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📋 Description

  • Be a vital member of Braze's Global Customer Support team
  • Serve as trusted product expert for inbound questions
  • Diagnose, fix issues and provide best-practice guidance
  • Guide customers to fast, accurate help and great experiences
  • Collaborate with CS, AM, Product, Eng to deliver seamless experiences
  • Identify opportunities to improve satisfaction and adoption

🎯 Requirements

  • 2–3 years supporting technical products in SaaS or mobile apps
  • Degree or technical certification or equivalent experience
  • Experience with case tools (Salesforce, Zendesk)
  • Hands-on HTML, CSS, APIs and/or SQL
  • Experience with Postman, Snowflake, Kibana a plus
  • Knowledge of SaaS, Mobile Tech, APIs, Marketing/Analytics

🎁 Benefits

  • Competitive compensation; may include equity
  • Retirement and employee stock purchase plans
  • Flexible paid time off
  • Medical, dental, vision, life, disability coverage
  • Parental leave and family services
  • Professional development and yearly stipend
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