Technical Support Specialist – Dutch Market

📋 Description

• Diagnose and resolve hardware and software issues in Geotab products
• Assist customers and partners via phone, chat and email
• Collaborate with partners, customers, sales reps and internal teams
• Engage with Geotab hardware and software applications and partner products
• Provide timely, clear updates to stakeholders
• Maintain customer data confidentiality and security

🎯 Requirements

• 1 - 3 years of experience in a customer service/support role and troubleshooting technical issues
• Fluent in English and Dutch; professional-level proficiency for Dutch and German markets
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or related field
• Working knowledge of SQL, Python, C#, or JavaScript, and data warehouses like Google BigQuery
• Excel (pivot tables and reports) and Google Suite proficiency
• Excellent verbal and written communication with customers via phone, email and chat

🎁 Benefits

• Hybrid working model
• Home office reimbursement program
• State-of-the-art office
• Public transportation reimbursement
• Employer pension contributions
• Medical and dental benefits for you and family