Technical Support Specialist – French Market

📋 Description

• Diagnose technical issues and provide support for Geotab hardware/software (GO devices, MyGeotab
• Collaborate with partners, customers, sales reps, and internal teams via phone, chat, and email.
• Offer technical expertise on database setup, user management, rules and reporting, device errors
• Balance multiple tasks and adapt to evolving technology and market demands.
• Support a 24/7/365 operation with a flexible schedule as needed.

🎯 Requirements

• 1 - 3 years in a customer service/support role with technical troubleshooting.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or related field.
• Working knowledge of SQL, Python, C#, or JavaScript, and data warehouses like Google BigQuery.
• Excel (pivot tables and reports) and Google Suite proficiency.
• Excellent verbal and written communication; fluent in English and French.
• Ability to manage a flexible schedule in a 24/7/365 operation.

🎁 Benefits

• Flex working arrangements
• Home office reimbursement program
• Fantastic state of the art office
• Public transportation reimbursement
• Employer pension contributions
• Generous medical & dental benefits for you and family